Nearly three years after the pandemic, business leaders still face a slew of global, economic and societal changes, all impacting work and workers at a blistering pace. Deloitte's "2023 Global Human Capital Trends" report, "New Fundamentals for a Boundaryless World," examines how leaders are managing these challenges and how their organizations may succeed in a constantly evolving environment if they evolve with it.

Overall, respondents to the study, which include more than 1,500 C-suite executives and board members, recognize the boundaries that have traditionally governed the rules of work — the way jobs are organized, where work happens, and who qualifies for specific roles — are falling away. However, while many understand the need for new fundamentals in today's world of work — 87% say finding the right workplace model is important to their organization's success — only 24% feel their organizations are very ready to address this trend. In the near term, 59% of respondents report focusing on the next steps for reimagining their workforce models. Their dedication indicates they see great potential for reward in a new approach toward work, workers and the workplace. However, survey respondents ranked leadership among the top barriers for seven of the nine trends explored in the report showing there is still much work ahead collectively for organizations to evolve for future success.

"Workforce, organizational and HR priorities remain at the top of board and C-suite agendas. This year's 'Global Human Capital Trends' insights reinforce the continued prioritization that we have seen for over a decade of this research. The opportunities for leaders and their teams across all industries are boundaryless and open new frontiers in the relationships of workers, customers, stakeholders and leaders," said Art Mazor, principal and global human capital practice leader, Deloitte Consulting LLP. 

Even though work today is primarily defined by jobs and descriptions of specific tasks, many see this as an outdated notion. According to Deloitte's skills-based organization survey, only 19% of executives and 23% of workers say work is best structured that way. This reflects what many are already seeing in their workplaces, with 63% of executives reporting that workers are focused on team and project work outside their current job descriptions. 

"While jobs remain the primary way we define work, they are not the only way. Strict job definitions can limit workers' and organizations' ability to be agile and innovate in the face of disruption," said Michael Griffiths, principal and lead for Deloitte Consulting LLP's learning consulting practice. "By moving to a skills-based approach, these organizations can unlock their workforce's full potential and create a workplace where people have more choice, growth and autonomy in their careers."

With this changing idea of what makes teams most effective, organizations are seeking ways to change the work and how it is organized and inclusively accessible. For example, 93% of the respondents to the trends survey said moving away from a focus on jobs is important or very important to their organization's success. Yet only 20% believe their organization is very ready to tackle the challenge, representing the largest readiness gap of all trends surveyed. Should organizations decide to urgently address this gap, additional benefits of transitioning away from jobs include unleashing worker potential to drive tremendous value, making their teams more likely to innovate and improve processes to maximize efficiency.

"Organizations around the world are seizing the opportunity to elevate skills well beyond 'functional' or 'technical,' they are focusing on building the critical workforce capabilities that will enable their people to navigate near-constant change and disruption," said Kate Sweeney, human capital practice leader, Deloitte U.K.

In today's online and interconnected world, public awareness of corporate America's impact on society is playing an ever-growing role in workers' decisions on where to work. For example, 2 in 5 Gen Z and millennial respondents to a Deloitte survey have rejected a job or assignment because it did not align with their values. By contrast, organizations who commit to a clear purpose or mission see notable benefits — half of the executives surveyed in the trends report saw increased worker retention and well-being. 

"Workers today have more influence than ever before and have demonstrated a willingness to use it to shape the work their organizations take on, as well as how they do it," said Steve Hatfield, principal and global future of work leader, Deloitte Consulting LLP. "To be successful in this new world of work, organizations must abandon the idea of complete control and co-create with workers to shape the new rules and boundaries that will define how they operate."

This includes rethinking the boundaries which dictate the access to and the use of worker data, which 83% of executives believe is important for their organization's success. According to the trends report, 61% of organizations describe their data ownership as either "shared" or "worker-owned," a notable departure from traditional data models characterized by organizational control.