• Before a Storm:  Know your risks of flooding or storm surge and tropical storm or hurricane strength winds. Check your emergency kit, unplug major appliances and charge cell phones in case you lose power.

• During a Storm: Take safe shelter inside a sturdy building away from windows and doors. Avoid contact with conductors of electricity – appliances, metal objects and water.

• After a Storm: Never touch any downed or low-hanging wire, including telephone or TV wires that touch a power line. Never pull tree limbs off of power lines yourself or enter areas with debris, downed trees or standing water as downed power lines may be buried in wreckage or submerged in water or mud.  

Tools You Can Use to Prepare for Severe Weather Year-round

• Outage Alerts – Subscribe to the free Georgia Power Outage Alert service to receive personalized notifications and updates via text message. 

• Outage & Storm Center – Available at www.georgiapower.com/storm, customers can visit this site to sign up for Outage Alerts, report and check the status of outages, and access useful safety tips and information. Customers can report and check the status of an outage 24 hours a day by contacting Georgia Power at 888-891-0938.  

• Outage Map – Housed within the Outage & Storm Center, Georgia Power’s interactive Outage Map provides near real-time information, allowing users to see where outages are occurring across the state and track estimated restoration times.

• Georgia Power Mobile App – Download the Georgia Power mobile app for Apple and Android devices to access storm and outage information on the go. 

• @GeorgiaPower on Twitter – Follow @GeorgiaPower on Twitter for storm tips, outage updates, customer service and more.

• Emergency Plan and Kit – Visit the Georgia Power storm page for information on how to build a family emergency plan and emergency supply kit.

Mutual Assistance Network

Georgia Power continues monitoring the changing weather around the clock and coordinates with other utilities through the mutual assistance network. The network consists of hundreds of utilities from around the country. As part of this partnership, Georgia Power is able to respond and offer assistance, providing reinforcements when needed to restore power quickly for other utilities. The company is also able to request additional resources to help restore power to Georgia Power customers following a major storm. 

Storm Response Pandemic Preparations

Georgia Power constantly monitors changing weather conditions and is prepared to respond to service interruptions that might occur because of severe weather while taking proactive actions including special “distancing” and other precautions to help protect customers and employees from the spread of the virus. 

The company’s investments in Smart Grid technology and increased automation in recent years mean an increased ability to more quickly isolate outages to smaller numbers of customers and reroute power remotely for improved reliability. In addition, the company’s comprehensive pandemic plans help ensure readiness of the critical personnel and facilities necessary to continue providing the safe and reliable energy customers expect and deserve. 

In the field, the power restoration process includes these key steps:

• Assessing Conditions – Responding crews – or in major storms, damage assessment teams – work to identify trouble spots and the resources needed to fix them, which could involve coming onto customers’ property. Crews will employ appropriate distancing efforts and customers are asked to keep children and pets indoors and maintain safe distances from crew members as well.

• Making Repairs – Georgia Power crews focus on repairs that return power to the greatest number of customers in the least amount of time. 

Ways you can help keep workers safe while they work in the field:

• If you see utility crews, please stay back a minimum of six feet – much more if they are working.

• Please, no cookies or treats for workers during this time. Give a wave or thumbs up to workers you see. They’ll understand your gratitude as they work to keep the lights on.

• Don’t touch utility trucks or equipment. Electric providers are operating under modified conditions to keep workers safe, which includes additional cleaning and sanitation of tools and equipment.