Georgia Power remains committed to providing its 2.6 million customers safe and reliable service, while offering important safety tips and storm resources as the 2020 Atlantic Hurricane Season arrives amid the COVID-19 pandemic. The official start of hurricane season is June 1, and while the National Weather Service predicts an above average storm season, it only takes one major storm to disrupt daily activities and cause extensive damage to communities.     

Georgia Power reminds customers to keep safety first during hurricane season and offers the following storm tips:   

• Before a Storm:  Know your risks of storm surge and tropical storm or hurricane strength winds. Check your emergency kit, unplug major appliances and charge cell phones in case you lose power.

• During a Storm: Have several ways to receive emergency notifications and weather updates. If your area is under an evacuation order, follow safety orders from local officials immediately.

• After a Storm: Never touch any downed or low-hanging wire, including telephone or TV wires that touch a power line. Never pull tree limbs off power lines or enter areas with debris or downed trees as downed power lines may be buried in wreckage. Additionally, do not walk or drive through standing water as it may conceal live wires brought down by the storm. 

Before severe weather strikes, customers are encouraged to become familiar with Georgia Power’s Outage Map onwww.georgiapower.com that makes tracking and reporting outage information on the go even easier. The Outage Map automatically adjusts to function on any desktop, handheld or mobile device and has direct access to Georgia Power’s social media channels for quick engagement with customer service representatives. Additionally, users have greater search capabilities with concise alert information relating to their specific outage. 

Additional Georgia Power Tools You Can Use

• Outage Alerts: Subscribe to the free Georgia Power Outage Alert service to receive personalized notifications and updates via text message.

• Outage & Storm Center: At www.georgiapower.com/storm, customers can sign up for Outage Alerts, report and check the status of outages, and access useful safety tips and information. Customers can also report and check the status of an outage 24 hours a day by contacting Georgia Power at 888-891-0938.

• Georgia Power Mobile App: Download the Georgia Power mobile app for Apple and Android devices to access storm and outage information on the go.

• @GeorgiaPower on Twitter: Follow @GeorgiaPower on Twitter for storm tips, outage updates, customer service and more.

Storm Response Pandemic Preparations

Georgia Power constantly monitors changing weather conditions and is prepared to respond to service interruptions that might occur because of severe weather while taking proactive actions including special “distancing” and other precautions to help protect customers and employees from the spread of the virus.

The company’s investments in Smart Grid technology and increased automation in recent years mean an increased ability to more quickly isolate outages to smaller numbers of customers and reroute power remotely for improved reliability. In addition, the company’s comprehensive pandemic plans help ensure readiness of the critical personnel and facilities necessary to continue providing the safe and reliable energy customers expect and deserve. 

In the field, the power restoration process includes these key steps:

• Assessing Conditions – Responding crews – or in major storms, damage assessment teams – work to identify trouble spots and the resources needed to fix them, which could involve coming onto customers’ property. Crews will employ appropriate distancing efforts and customers are asked to keep children and pets indoors and maintain safe distances from crew members as well.

• Making Repairs – Georgia Power crews focus on repairs that return power to the greatest number of customers in the least amount of time.

Ways you can help keep workers safe while they work in the field:

• If you see utility crews, please stay back a minimum of six feet – much more if they are working.

• Please, no cookies or treats for workers during this time. Give a wave or thumbs up to workers you see. They’ll understand your gratitude as they work to keep the lights on.

• Don’t touch utility trucks or equipment. Electric providers are operating under modified conditions to keep workers safe, which includes additional cleaning and sanitation of tools and equipment.