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Verizon Sweeps J.D. Power 2017 U.S. Business Wireline Satisfaction Study Reinforcing Customer Commitment and Service Delivery Record

Staff Report

Thursday, July 27th, 2017

When it comes to customer satisfaction across the United States, Verizon ranks highest in all surveyed segments – large enterprise, small/midsize and very small - among business wireline service providers, according to the J.D. Power 2017 U.S. Business Wireline Satisfaction Study results released on July 20. The 2017 ranking represents consecutive recognition for Verizon Enterprise Solutions, which has now ranked highest in customer satisfaction in the large enterprise business segment two years in a row.

"Our customers deserve the best and we strive every day to deliver the dedicated service, technology solutions and expertise that help set them apart in today's highly competitive market," said John Stratton, executive vice president and president of global operations for Verizon Communications. "We are grateful to our customers for this prestigious recognition, and will continue to deliver on our commitment to enable first rate customer experiences across the many industries we serve."

According to J.D. Power, the research firm's 2017 U.S. Business Wireline Satisfaction Study is based on responses from 3,102 business customers of data and voice services in the United States and includes evaluations of their data and voice service providers. The study was fielded from April to June 2017.

Of the factors of satisfaction measured in the J.D. Power survey, when it comes to performance and reliability; sales representatives and account executives; and, billing, Verizon performed highest across all three segments.

In addition, Verizon was recognized earlier this year as ranking highest across all regions in the 2017 J.D. Power U.S. Wireless Network Quality Performance Study – Volume 1.