AAA Unveils New Skills for Alexa and Google

Staff Report

Wednesday, March 28th, 2018

AAA has a new set of skills and is making them available on virtual personal assistants like Amazon Alexa and Google Home.

Users of these devices can now enable a skill to browse AAA’s official listing of more than 31,000 AAA Diamond Rated Restaurants. Consumers can interact with the trusted information from AAA’s TourBook guides to find local restaurants and even get an explanation of the AAA Diamond Rating system. One tip for consumers, make sure to pronounce AAA as “Triple A.”

"The trend we are seeing is that consumers enjoy the convenience of interacting with companies via text – and now virtual assistants like Alexa,” said Shohreh Abedi, EVP, Chief Operations Technology Officer, Member Experience, AAA – The Auto Club Group. “Our main objective is finding the best way to communicate with our members across all platforms.”

The AAA Restaurants Skill is just the beginning for The Auto Club Group. More Skills are in development, such as those to assist with insurance, travel, banking, and roadside assistance.

"The good news is that we are at the forefront of this technology," said Viral Patel, Chief Enterprise Architect, AAA – The Auto Club Group. "We won't be playing catch up later when it really takes off, and soon we are going to give our members a lot to talk about."